CHADD Housing Association
Care Certificate training programme and the approach taken by ACT has been
invaluable to us at CHADD. The training provided was far more than just a
mandatory training exercise as it supported our progress in achieving culture
change in the team, empowered staff to take responsibility and contribute
ideas, reflect on current practice and ultimately improve the quality of our
approach was tailored and flexible and the impact was a rejuvenated team,
excited and equipped for their role. ACT was also extremely helpful and
supportive to us as a senior management team through all of this. We were
inspected by CQC and achieved a ‘good’ rating and we know that this training
was a key part of that achievement.
Chief Executive Officer – CHADD
Garth have been delighted to be associated with ACT for the last five years
mainly in our quest for excellence and commitment to quality of care.
has supported our organisation with the following:
our workforce by signposting training and developing a Training matrix
NMDS database training, Dignity training, HR resources, Working together and networking
other organisations, Social Media Training, Marketing, Recruitment Open events 2014, Liaising with Job Centre, Valuing and Retention of staff, Showcasing our services at a GP
Help with writing a successful bid
(2013) for a grant of £2k from National Skills Academy to set up Local Managers
Network bi monthly meetings for Herefordshire Nursing and Residential Homes.
ACT Continues to support in
organising and suggesting speakers for the Managers group.
We have a dedicated ACT
representative in Clair Rogers who keeps us up to date with local policies and
information, she ensures that our Care Home and others get involved in many
Health and Social Care/NHS FORUMS ‘Making sure that everyone counts’!
We cherish our relationship with
Clair and ACT for its professionalism and first class support.
of Independent Living
SIL has worked
closely with and been supported by ACT:
- In developing the personal assistant workforce. As an organisation ACT recognise
the learning and development needs of the future workforce of PA’s . In our
experience training providers struggle to understand the significant barriers
that DP employer face . ACT have worked hard to gain funding to work with DP
employers and understand and over come these barriers. They have worked with
SIL’s DP support service to find core training g for PA’s at an affordable
cost. ACT have worked with SIL in promotion of the workforce
database to include and recognise the level of PA’s working in
Herefordshire. They have been involved in setting up opportunities for
personal assistants to pilot NVQ’s and work closely with the assessors to
develop this on an ongoing basis.
fully implement the use of NMDS within Services for Independent Living so that
the data relating to our organisations workforce is captured.
develop a Registered Managers Network specifically for the Home Care and
Support Sector. The support of ACT has been instrumental in reaching and
engaging a wide range of organisations.
We have known ACT since our
existence of just over 6 years.
Within that time they have
helped us in numerous ways:
- Recruitment stands
at Career Fairs
- Sign posting us to
training opportunities which include supervisory and development, leadership
and management, dignity champions, amongst others.
- They have helped us
expand our business by passing on details to other providers due to our unique
bespoke training courses
- They have advised us
and supported us on implementing the NMDS system including making us aware and
showing us how to complete the Social Care Commitment.
- They have talked us
through and supported us to use the ACT website which has helped us with our
- The support has meant we have
been helped to meet our legal obligations as well as looking at initiatives for
our business to help retain and train staff.
We have always found the whole
team at ACT friendly and approachable and very supportive. They themselves are
a great ambassador and advocate for the health and social care sector and we
see their role as vital to keep the links between what is going on in the
greater agenda of driving up standards to those who are vulnerable.
Their I Care...Ambassador service is
inspirational and we rely upon Debbie, Clair & the team to assist us within this ever changing political landscape.